VectorGurus

Refund Policy

Last updated: September 21, 2025

Our Commitment

At VectorGurus, we stand behind the quality of our work. We offer a 100% satisfaction guarantee on all vectorization services. If you're not completely satisfied with your completed project, we'll make it right.

Refund Eligibility

You are eligible for a full refund if:

  • We are unable to complete your project to professional standards
  • The delivered work significantly differs from agreed specifications
  • You cancel your order before work has begun
  • We miss the agreed delivery deadline without prior communication

Revision Policy

Before requesting a refund, we encourage you to request revisions. We offer:

  • Unlimited revisions until you're satisfied
  • No additional charges for reasonable modifications
  • Direct communication with your assigned designer
  • Quick turnaround on revision requests

Refund Process

To request a refund:

  1. Contact us within 7 days of project delivery
  2. Provide specific details about your concerns
  3. Allow us the opportunity to address issues through revisions
  4. If still unsatisfied, we'll process your refund within 5-7 business days

Partial Refunds

In some cases, partial refunds may be appropriate:

  • When work has been partially completed to your satisfaction
  • For rush orders that experience delays beyond our control
  • When project requirements change significantly mid-process

Non-Refundable Situations

Refunds may not be available in the following cases:

  • Changes in personal preference after accepting delivered work
  • Failure to provide adequate source material or specifications
  • Requests made more than 7 days after project delivery
  • Work that meets the original specifications but doesn't match changed requirements

Rush Order Refunds

For rush orders with expedited delivery:

  • Full refund if we miss the agreed rush deadline
  • Rush fee refund if delivery is delayed but within standard timeframe
  • Standard refund policies apply to the base service cost

Payment Method

Refunds will be processed using the same payment method used for the original transaction. Credit card refunds typically appear within 5-7 business days, while PayPal refunds are usually immediate.

Quality Assurance

We maintain high quality standards through:

  • 100% manual tracing by experienced designers
  • Multiple quality checkpoints during the process
  • Preview options before final delivery
  • Professional-grade software and techniques

Contact Us

For refund requests or questions about this policy:

Email: refunds@vectorgurus.com
Phone: +1 (213) 904-7049
Response time: Within 24 hours

Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.