Privacy Policy

Overview

VectorGurus ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at vectorgurus.com.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Data We Collect

Account Information

When you create an account or request services, we collect your name, email address, and any contact information you provide. If you sign in using Google, we receive your name and email from your Google account.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. We receive confirmation of successful payments and may store the last four digits of your card for reference.

Uploaded Content

When you use our vectorization services, you upload images and files. These are processed to deliver our services and are retained according to our data retention policy.

Communications

We collect the contents of messages you send us through our messaging system, email, or contact forms. This includes project instructions, feedback, and support requests.

Device & Usage Information

We automatically collect certain information when you visit our website, including:

• IP address and general location (country/region)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referral source and exit pages

How We Use Your Data

We use the information we collect to:

• Provide Services: Process your vectorization requests and deliver completed work
• Account Management: Create and manage your account, authenticate your identity
• Communication: Respond to inquiries, send project updates, and provide support
• Payment Processing: Process payments and prevent fraud
• Improvements: Analyze usage patterns to improve our services and user experience
• Marketing: Send promotional communications (with your consent)
• Legal Compliance: Comply with legal obligations and protect our rights

Legal Bases for Processing

For users in the European Economic Area (EEA) and UK, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our services to you
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate Interests: For our business operations, fraud prevention, and service improvements
• Legal Obligation: Where we are required to process data by law

Third-Party Services

We use trusted third-party services to operate our business:

Social Media Integration

We use social media platform APIs (including Pinterest, Facebook, and Instagram) to share our portfolio content on our official business accounts. This integration does not access, collect, or store any user data from these platforms.

Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how visitors use our site
• Advertising Cookies: Used to measure ad effectiveness (Google Ads, Meta Pixel)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Sharing

We do not sell your personal information. We may share your data in these circumstances:

• Service Providers: With vendors who assist in operating our services (payment, hosting, analytics)
• Legal Requirements: When required by law, court order, or government request
• Rights Protection: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, plus 2 years after closure
• Uploaded Files: Deleted within 30 days of project completion unless you request otherwise
• Transaction Records: Retained for 7 years for legal and tax purposes
• Analytics Data: Aggregated data retained indefinitely; individual data deleted after 26 months

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@vectorgurus.com.

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure with access controls
• Regular security assessments
• Limited employee access to personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Compliance with applicable data protection laws

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes (if you have an account)

We encourage you to review this policy periodically.